Name of Post: Virtual Technical Customer Service-Amazon Hiring for fresher jobs
Short Information: Amazon hiring for fresher student apply this role and role Virtual Technical customer service- India Amazon. The Minimum qualification 10+2 Any Graduate/Post Graduate . The skills Require: Problem Solving, Computer Knowledge desktop computer system Microsoft word and internet Explorer, Excellent typing skills.
Amazon
Job Description
Requirement Qualification
- Fresher student can apply this role.
- Minimum qualification 10+2. Graduate and Post Graduate is eligible to apply.
Communication skills
- Excellent communication skills written and Verbal.
- Ability to communicate correctly and clearly with all customers.
- Good comprehension skills ability to clearly understand and state the issues customers present.
- Ability to concentrate follow customers issues without distraction to resolution.
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response.
- Work successfully in a team environment as well as independently .
Computer Knowledge/Skills
- To use a desktop computer system.
- Familiarity with Windows XP, Microsoft word and internet Explorer excellent typing skills.
- Demonstrates understanding of the internet, Amazon. com website, and competitor websites.
- An ability to successfully navigate website.
- A proficient knowledge of email applications.
- Demonstrates and ability to learn in various media.
- Ability to successfully adapt to changes in the work envionment.
Problem Solving Skills
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned.
- Ability to approach problem logically and rationally.
- Action oriented and self- disciplined.
- Ability to quickly and effectively prioritize work time in various departments to meet business need.
- Ability to maintain composure in highly escalated situations.
- Qualified candidates will be comfortable in a multi- tasking, high-energy environment.
- They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus
Excellent customer service skills, including maintaining focus on the customer issue in a fast- paced environment.
- To empathize with and prioritize customer needs.
- Interpersonal skills with a diverse customer base.
- Demonstrates conflict resolution, negotiation, and de-escalation skills.
- Maintain regular and reliable attendance, including the daily schedule as assigned.
- Flexible with the working schedule: may be expected to work weekends, holidays and events.
- Ability to work overtime as required by business- as much as 60 hours as week, most often occurring in the weeks surrounding the Christmas holiday season.
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